Get Your Medicare Questions Answered

Get Your Medicare Questions Answered

Do you have questions about your Medicare coverage? 1-800-MEDICARE (1-800-633-4227) can help. TTY users can call 1-877-486-2048.

What should I have ready when I call 1-800-MEDICARE? • Speak clearly and follow the voice system prompts to pick the category that best meets your needs. • Have your Medicare card in front of you, and be ready to give your Medicare number. • When asked for your Medicare number, speak the numbers clearly one at a time. Or, you can enter your Medicare number on the phone keypad. The system will then ask you to speak any letters in your Medicare number. How can someone call 1-800-MEDICARE for me? Medicare won’t share your personal health information with others unless you give permission. You can either give verbal permission over the phone for the customer service representative to speak with someone else on your behalf, or fill out an authorization form in advance.

You can fill out the “Medicare Authorization to Disclose Personal Health Information form” online by visiting Medicare.gov/MedicareOnlineForms/AuthorizationForm/ OnlineFormStep.asp. Or you can download, fill out, print, and sign the form from Medicare.gov/medicareonlineforms/publicforms/cms10106.pdf, then mail it to: Medicare CCO Written Authorization Dept. P.O. Box 1270 Lawrence, KS 66044 If you submit the form by mail, it generally takes a few weeks before permission is in place for someone to speak on your behalf. You can call 1-800-MEDICARE for help filling out the form.

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